Fill more appointments. Reduce admin.Run your clinic from one system.

Virtual Triage helps clinics attract new patients, re-engage past patients and manage bookings, online consultations and follow-up from one connected platform.

Book a 15-minute clinic growth call See how it works

Built for private clinics, healthcare teams and independent practitioners.

Your clinic week50% booked

Already bookedEmptyFilled by Virtual Triage

Patient acquisitionReach demand you want to grow

Patient reactivationReconnect with suitable past patients

Connected operationsManage the journey in one place

The full funnel

Three engines. One Platform. No agencies to manage.

Most clinics buy these separately, a marketing agency that doesn't book anyone, a receptionist who can't answer at 9pm, and software that does neither. We run all three as one system, so the patient who reads your post on Monday is in your chair on Friday.

Stage 01 — Attract with Social Media Agent

New patients who've never heard of you

The Social Media Agent researches relevant topics, creates on-brand posts, schedules and publishes them across your channels, then learns from past performance to improve what comes next. Your clinic stays consistent, builds trust and attracts patients without adding more work to your team.

Researches relevant topicsCreates on-brand contentSchedules & publishesLearns from performance

Stage 02 — Reactivate with Outreach Agent

Turn dormant patients into booked appointments

The Outreach Agent segments inactive patients, sends personalised email and SMS sequences, follows up automatically and handles replies until they are ready to book. Your clinic reconnects with people you have already acquired without staff manually chasing every conversation.

Smart patient segmentationPersonalised email + SMSAutomatic follow-upsReplies handled & booked

Stage 03 — Run everything at one place

Everything that happens after they book

Filling a calendar is worthless if it buries your team in paperwork. Patients book themselves, consultations run in-app, notes write up, prescriptions go out electronically and invoices collect themselves. One system, from first click to final payment.

Online bookingVideo consultationsPaperless recordsE-prescriptionsBilling

All three engines run from one platform, set up around your own services, availability and patient list.

Book a 15-minute clinic growth call

We will walk through all three against your clinic, not a generic demo.

Never let an interested patient go cold.

The Virtual Triage AI agent responds to routine enquiries, explains relevant services and guides suitable patients towards booking.

It supports the administrative journey. Clinical decisions and complex patient questions remain with your team.

Responds quickly to routine patient questions
Provides approved information about your services
Guides patients towards the appropriate booking route
Hands complex enquiries to a member of staff

Patient enquiryDermatology consultation

I would like help with a recurring skin concern. What should I book?

I can help you find the most suitable appointment. I will ask a few brief questions before showing available times.

~10s first response1 click to bookingAuto follow-up

Run your entire clinic from one screen.

From the first booking to the final follow-up, your team can manage the patient journey without switching repeatedly between calendars, inboxes, video tools and payment systems.

Manage services, practitioners and availability
Accept online bookings
Send confirmations and reminders
Run secure online consultations
View patient information before the appointment
Take payments through the same journey

Your team keeps control. Virtual Triage removes the unnecessary handovers.

Your next booked patient may already know your clinic.

Past patients may need a follow-up, review, repeat treatment or another service your clinic provides.

Create campaigns around specific services
Segment appropriate patient groups
Send personalised follow-up messages
Guide interested patients directly to booking

Virtual Triage helps you identify suitable opportunities and deliver approved patient communication without building every campaign manually.

Patient reactivationFollow-up campaign

Patients selected180

Messages delivered173

Interested patients28

Appointments booked17

+34% appointment activity

The arithmetic

What one campaign against your own list is worth.

No projections, no hockey sticks. Deliberately conservative, and the same calculation we'll run live on the call with your list size and your treatment values.

Patients in your database2,000

Not seen in 12+ months~600

Conservative reactivation rate4–6%

Average treatment value£300

Recovered from one campaign£7,200–£10,800

If your list is smaller or your treatment values lower, the number drops, and we'll say so plainly rather than run something that doesn't pay for itself.

What actually changes in the clinic.

Typical week, 62% booked

≈ £4,500 of unbooked time

How most clinics run today

Enquiries arrive out of hours and go cold by morning
Marketing produces leads nobody follows up
Old patients sit in a database nobody has touched in years
Reception is on the phone instead of with patients
Notes, prescriptions and invoices live in three systems
Nobody can say what a campaign was actually worth

Same week — 90% booked

≈ £4,200 recovered

With Virtual Triage

Every enquiry answered within minutes, any hour
Content and campaigns tracked to booked appointments
Dormant patients contacted properly and re-booked
Patients book themselves, reception gets its day back
Booking, notes, prescriptions and billing in one place
A monthly number: booked, attended, revenue recovered

Questions clinics ask us

Straight answers before you spend fifteen minutes.

How quickly can our clinic get started?

You can begin with one focused workflow, service or practitioner rather than changing your entire operation at once. During onboarding, we configure the platform around your current services, availability and patient journey.

Can Virtual Triage work alongside our existing systems?

Yes. Virtual Triage can initially sit alongside parts of your current setup. We identify which manual steps can be simplified and where your existing systems should remain.

What does the AI agent handle?

It can support routine patient questions, service information, booking guidance, reminders and administrative follow-up. Clinical decisions and complex cases remain with qualified staff.

Can we use it to contact previous patients?

Virtual Triage can support patient re-engagement where it is appropriate and permitted under your clinic's communication policies. Campaigns can be targeted around suitable services, reviews and follow-up journeys.

Does it replace our reception or administration team?

No. It reduces repetitive work and gives staff a clearer view of the patients and enquiries that genuinely require human attention.

How is patient information protected?

Virtual Triage is designed around controlled access and protected patient workflows. During the demonstration, we explain how information, permissions and clinic access are managed.

What happens if a patient needs human support?

The enquiry can be passed to your clinic team with the relevant context available, so staff can continue the conversation without starting again.

See Virtual Triage in action

See where your clinic could fill more appointments and reduce admin.

Bring your current patient journey, booking process or growth challenge. We will show what Virtual Triage can simplify, what remains under your team's control and whether the platform is suitable for your clinic.