Cookie Policy for Virtual Triage

This Cookie Policy explains how Virtual Triage ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website at virtualtriage.ai and use our mobile applications. We are committed to being transparent about how we collect and use your data.

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. They help us provide you with a better experience by remembering your preferences and improving our services.

Types of Cookies We Use

1. Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled. They include:

Session Management: Keep you logged in during your visit
Security: Protect against fraudulent activity and ensure secure connections
Load Balancing: Distribute website traffic efficiently
Form Data: Remember information you've entered in forms

2. Performance and Analytics Cookies

These cookies help us understand how visitors use our website so we can improve it:

Google Analytics: Track website usage, popular pages, and user behavior
Page Load Times: Monitor website performance and loading speeds
Error Tracking: Identify and fix technical issues
User Flow Analysis: Understand how users navigate through our platform

3. Functional Cookies

These cookies enhance your experience by remembering your choices:

Language Preferences: Remember your selected language
Location Settings: Store your preferred location for finding practitioners
Accessibility Settings: Remember your accessibility preferences
Theme Preferences: Save your display preferences

4. Marketing and Advertising Cookies

These cookies are used to show you relevant advertisements:

Google Ads: Show relevant healthcare-related advertisements
Social Media Integration: Enable sharing on social platforms
Remarketing: Show you our ads on other websites you visit
Campaign Tracking: Measure the effectiveness of our marketing campaigns

Third-Party Cookies

We work with trusted third-party services that may place cookies on your device:

Google Services

Google Analytics: Website traffic analysis and user behavior insights
Google Tag Manager: Managing marketing and analytics tags
Google Maps: Location services for finding nearby practitioners
Google Ads: Targeted advertising and remarketing

Payment Processing

Stripe: Secure payment processing for consultations and subscriptions
PayPal: Alternative payment methods (if applicable)

Communication Tools

Video Calling Services: Enable secure video consultations
Email Services: Send appointment confirmations and notifications
SMS Services: Send appointment reminders and updates

Social Media

Facebook: Social login and sharing features
LinkedIn: Professional networking integration
Twitter: Social sharing capabilities

Managing Your Cookie Preferences

Browser Settings

You can control cookies through your browser settings:

Chrome: Settings → Privacy and Security → Cookies and other site data
Firefox: Options → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Cookies and website data
Edge: Settings → Cookies and site permissions → Cookies and site data

Opt-Out Options

You can opt out of specific tracking services:

Google Analytics: Install the Google Analytics Opt-out Browser Add-on
Google Ads: Visit Google Ads Settings to control personalized advertising
Facebook: Adjust your Facebook advertising preferences

Mobile App Settings

In our mobile app, you can manage tracking preferences through:

App Settings → Privacy & Data
Device Settings → App Permissions
Advertising ID settings on your device

Cookie Consent

When you first visit our website, we'll ask for your consent to use non-essential cookies. You can:

Accept All: Allow all cookies for the best experience
Manage Preferences: Choose which types of cookies to allow
Reject Non-Essential: Only allow essential cookies

You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer or by clearing your browser cookies.

Data Retention

We retain cookie data for different periods depending on the type:

Session Cookies: Deleted when you close your browser
Functional Cookies: Stored for up to 1 year
Analytics Cookies: Stored for up to 2 years
Marketing Cookies: Stored for up to 1 year

Healthcare Data Protection

As a healthcare platform, we take extra care with your data:

HIPAA Compliance: We ensure cookies don't expose protected health information
GDPR Compliance: We follow European data protection regulations
Encryption: All cookie data is encrypted during transmission
Access Controls: Strict controls on who can access cookie data

Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

Email notifications to registered users
In-app notifications
Website banners
Updated policy links on our website

Last Updated: 8/16/2025

Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Email: teams@virtualtriage.ai
Website: virtualtriage.ai
Address: 50 John Street M5V 3T5, Toronto, ON, Canada