Terms and Conditions – Virtual Triage

Thank you for choosing Virtual Triage. These Terms and Conditions govern your access to and use of our digital healthcare platform. By using our service, you agree to abide by the following terms. If you do not agree, please do not use the service.

1. Who We Are

Virtual Triage Ltd (“Virtual Triage”, “we”, “us”, “our”) provides a technology platform that enables healthcare practitioners and clinics to offer online appointment management, secure messaging, video consultations, payments, and administrative tools.

Virtual Triage is NOT a healthcare provider

We do not employ, supervise, direct, or clinically govern any healthcare professionals. All medical services accessible through the platform are delivered solely by independent clinicians or CQC-registered clinics, who are entirely responsible for clinical care.

Company address:

Virtual Triage Limited located at Suite 2, Parkway 5 Parkway Business Centre, 300 Princess Road, Manchester, M14 7HR, United Kingdom

2. Our Role as a Technology Platform

    Virtual Triage provides:
  • Appointment scheduling
  • Video consultation tools
  • Secure messaging
  • Profile and record storage tools
  • Payment processing infrastructure
  • Patient–clinician communication interfaces

    • We do not create, review, verify, or influence clinical decisions, medical notes, diagnoses, treatments, or prescriptions.

    We act only as a facilitator between patients and independent clinicians.

    3. Not a Medical Service / No Clinical Relationship

      3.1 Virtual Triage does not:
  • Provide medical advice
  • Provide diagnosis
  • Provide treatment
  • Prescribe medication
  • Clinically triage patients
  • Verify clinician qualifications
  • Supervise or employ clinicians
  • Hold clinical governance responsibilities
      • 3.2 All clinical responsibility rests with the clinician or clinic.

    They alone determine:

  • Suitability for consultation
  • Clinical assessments
  • Follow-up care
  • Prescriptions
  • Record keeping
  • Safeguarding
  • Escalation to emergency services

    • Virtual Triage is not a party to the clinical relationship.

    4. Emergency Services

    Virtual Triage is not an emergency service.
    If you require urgent medical attention, contact 999 or your local emergency provider immediately.

    5. User Obligations

      You agree to:
  • Provide accurate and complete information
  • Use the service only for lawful, non-emergency purposes
  • Maintain confidentiality of login credentials
  • Not misuse or interfere with the platform
  • Not rely on the platform or chatbot for clinical advice

    • We act only as a facilitator between patients and independent clinicians.

    6. Clinician and Clinic Responsibilities

      Clinicians and clinics using Virtual Triage must:
  • Maintain valid professional registration (e.g., GMC)
  • Maintain appropriate medical indemnity insurance
  • Maintain CQC registration where required
  • Comply with all applicable healthcare laws
  • Deliver care in accordance with professional standards
  • Maintain accurate medical records

    • Virtual Triage has no responsibility for verifying the above.

    7. Payments and Refunds

    Payments are processed through secure third-party providers (e.g., Stripe).

    Refunds, cancellations, or disputes relating to clinical services are between the patient and clinician.

    Virtual Triage does not determine clinical fees or refund policies set by clinicians.

    8. Data Protection and Privacy

      Virtual Triage acts as a:
  • Data Controller for account data, login information, platform analytics.
  • Data Processor for clinical data handled on behalf of clinicians and clinics.

    • Clinicians are Data Controllers for all medical and health information they record or collect.

    Our Privacy Notice explains how data is used, stored, and protected.

    9. Intellectual Property

    All software, branding, and digital content on Virtual Triage is owned or licensed to Virtual Triage Ltd and may not be copied or used without written permission.

    10. Platform Availability and Limitations

      We aim to keep the platform operational but do not guarantee:
  • Uninterrupted service
  • Error-free functioning
  • Compatibility with all devices
  • Prevention of unauthorised access

    • We may suspend or modify the platform for maintenance or technical reasons.

    11. Limitation of Liability

    To the fullest extent permitted by law:

      Virtual Triage is not liable for:
  • Any clinical advice, diagnosis, treatment, or prescription
  • Clinical negligence or malpractice by clinicians
  • Losses arising from reliance on clinical services
  • Missed appointments or connectivity issues
  • Indirect, incidental, or consequential damages

    • Our total liability is limited to the subscription fees paid in the preceding 12 months.

    12. Indemnity

      You agree to indemnify Virtual Triage against any claims arising from:
  • Your misuse of the platform
  • Your breach of these Terms
  • Any clinical dispute between you and a clinician
  • Any false information you provide

    • Clinicians must indemnify Virtual Triage for claims relating to clinical services.

    13. Modifications to Terms

    We may update these Terms from time to time. Continued use of the platform signifies acceptance of the updated Terms.

    14. Governing Law

    These Terms are governed by the laws of England and Wales.

    Disputes shall be resolved exclusively in the courts of England and Wales.

    15. Text Messaging

    SMS Messaging Terms

    • By providing your mobile number to Virtual Triage, you agree to receive SMS messages from us for purposes including appointment reminders, account alerts, two-factor authentication codes, and customer care. Message frequency may vary depending on your interactions with our services.
    • Charges:Standard message and data rates may apply.
    • Opt-Out:You may opt out of SMS communications at any time by replying STOP to any message you receive. After opting out, you will no longer receive SMS communications except those required for account security or legal purposes.
    • By consenting, you confirm that you are the owner or authorized user of the mobile number provided and that you are permitted to receive messages at that number.
    • No mobile opt-in or text message consent will be shared with third parties or affiliates.

    16. Contact Us

    For any questions about these Terms and Conditions, please contact us at:

    • Email: info@virtualtriage.ai
    • Address: Suite 2, Parkway 5 Parkway Business Centre, 300 Princess Road, Manchester, M14 7HR.

    Thank you for using Virtual Triage.

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