Virtual Triage Healthcare-App
Privacypolicy

Privacy Policy, Terms & Conditions, and Payment Guidelines for Virtual Triage

Welcome to Virtual Triage! We are committed to protecting your privacy and ensuring a secure, transparent experience for all users, whether you are a patient, a healthcare practitioner, or a clinic administrator. This document outlines our policies, terms, and guidelines for using the Virtual Triage platform.

Privacy Policy

Information We Collect

We collect and process the following types of information based on user roles:

For Patients:

  • Personal Information: Name, email, contact details, and demographic data.
  • Health Information: Symptoms, medical history, prescriptions, and appointment details.
  • Device and Usage Data: IP address, device details, and app interaction patterns.

For Practitioners and Clinic Admins:

  • Professional Information: Name, contact details, licenses, certifications, and areas of expertise.
  • Practice Data: Availability schedules, consultation details, and service preferences.
  • Financial Information: Payment and subscription details.

How We Use Your Information

We use the information we collect to:

  • Facilitate patient-practitioner matching, remote consultations, and e-prescriptions.
  • Improve user experience by streamlining operations and workflows.
  • Ensure compliance with data protection regulations such as HIPAA and GDPR.

Information Sharing

We only share information under the following circumstances:

  • Patients:Limited data is shared with practitioners to provide healthcare services.
  • Practitioners: Publicly available professional information is shared with patients for consultation purposes.
  • Third-Party Service Providers: For payment processing, secure video calls, and analytics.
  • Legal Compliance: To comply with laws or respond to lawful requests from public authorities.

Data Security

We use robust measures to protect all user data:

  • Encryption during storage and transmission.
  • Access controls to prevent unauthorized access.
  • Regular audits to ensure ongoing compliance.

User Rights

All users have the right to:

  • Access, update, or delete their personal information.
  • Restrict or withdraw consent for data processing.
  • File complaints with the relevant data protection authority.

Compliance with Google Play Policies

Virtual Triage fully adheres to Google Play policies to ensure a safe and transparent experience for all users:

  • Data Security: Sensitive user data is handled securely in compliance with regulations like HIPAA and GDPR.
  • Transparent Permissions: We request only necessary permissions for app functionality, such as camera, microphone, and location.
  • No Deceptive Behavior: Virtual Triage does not engage in misrepresentation or misuse of user data.

Changes to Our Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Any updates will be communicated through:

  • In-app notifications or announcements.
  • Email notifications sent to registered users.
  • Updated policy links on our website and app.

Terms and Conditions

Acceptance

By using the Virtual Triage platform, you agree to our Terms of Use, Privacy Policy, and related documents.

For Patients

  • Purpose: Virtual Triage enables patients to access healthcare professionals, book appointments, and manage healthcare services remotely.
  • Responsibilities: Patients must provide accurate and updated information for effective use of the platform.

For Practitioners

  • Licensing: Practitioners must be legally licensed in their respective jurisdictions to use the platform.
  • Confidentiality: Practitioners agree to maintain confidentiality in compliance with HIPAA, GDPR, or equivalent regulations.
  • Service Standards: Healthcare services must meet the telemedicine standards of care for the practitioner’s region.

For Clinic Admins

  • Operational Oversight: Admins are responsible for managing appointments, practitioners, and patient records.
  • Data Compliance: Clinics must ensure adherence to applicable legal and regulatory standards when using the platform.

Payment Guidelines

Payments for Virtual Triage services are handled securely through a third-party payment processor.

  • Patients: Payments are processed per consultation or through subscription plans.
  • Practitioners and Clinics: Subscription fees are charged monthly with clear details at sign-up.
  • Refund Policy: Payments are non-refundable unless required by applicable laws.

Contact Us

If you have questions or concerns about this policy or Virtual Triage, please reach out:

  • Emails: kreza@virtualtriage.ca
  • Website: virtualtriage.ai
  • Address: 50 John Street M5V 3T5, Toronto, ON, Toronto, ON, Canada, Ontario
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