Virtual Triage helps clinics attract new patients, re-engage past patients and manage bookings, online consultations and follow-up from one connected platform.
Built for private clinics, healthcare teams and independent practitioners.
The full funnel
Most clinics buy these separately, a marketing agency that doesn't book anyone, a receptionist who can't answer at 9pm, and software that does neither. We run all three as one system, so the patient who reads your post on Monday is in your chair on Friday.
Stage 01 — Attract
Content that actually goes out, clinic blogs, social posts and treatment pages built around the procedures you want more of. Every enquiry answered in minutes, including the ones arriving at 11pm on a Sunday, because that's when people finally sit down and think about their skin.
Stage 02 — Reactivate
Cheapest revenue in your clinic, and you've already paid to acquire it. We segment your list by last visit, treatment and value, write sequences for your actual procedures, and answer every reply fast enough to convert it. Sent on our own dedicated infrastructure, your clinic's domain is never put at risk.
Stage 03 — Run it
Filling a diary is worthless if it buries your team in paperwork. Patients book themselves, consultations run in-app, notes write up, prescriptions go out electronically and invoices collect themselves. One system, from first click to final payment.
A clinic used Virtual Triage to promote an available service, respond to patient interest and guide suitable patients directly into the booking journey.
Results vary by clinic, treatment, capacity and campaign. Replace the figures below with verified campaign data before publishing.
The Virtual Triage AI agent responds to routine enquiries, explains relevant services and guides suitable patients towards booking.
It supports the administrative journey. Clinical decisions and complex patient questions remain with your team.
From the first booking to the final follow-up, your team can manage the patient journey without switching repeatedly between calendars, inboxes, video tools and payment systems.
Your team keeps control. Virtual Triage removes the unnecessary handovers.
Past patients may need a follow-up, review, repeat treatment or another service your clinic provides.
Virtual Triage helps you identify suitable opportunities and deliver approved patient communication without building every campaign manually.
The arithmetic
No projections, no hockey sticks. Deliberately conservative, and the same calculation we'll run live on the call with your list size and your treatment values.
If your list is smaller or your treatment values lower, the number drops, and we'll say so plainly rather than run something that doesn't pay for itself.
Before and after
Typical week, 62% booked
≈ £4,500 of unbooked time
How most clinics run today
Same week — 90% booked
≈ £4,200 recovered
With Virtual Triage
Choose the plan that fits your clinic today. Upgrade when your team, patient volume or appointment workflow grows.
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We will recommend the smallest plan that properly fits your clinic. No need to buy enterprise armour for a two-person practice.
Questions clinics ask us
You can begin with one focused workflow, service or practitioner rather than changing your entire operation at once. During onboarding, we configure the platform around your current services, availability and patient journey.
Yes. Virtual Triage can initially sit alongside parts of your current setup. We identify which manual steps can be simplified and where your existing systems should remain.
It can support routine patient questions, service information, booking guidance, reminders and administrative follow-up. Clinical decisions and complex cases remain with qualified staff.
Virtual Triage can support patient re-engagement where it is appropriate and permitted under your clinic's communication policies. Campaigns can be targeted around suitable services, reviews and follow-up journeys.
No. It reduces repetitive work and gives staff a clearer view of the patients and enquiries that genuinely require human attention.
Virtual Triage is designed around controlled access and protected patient workflows. During the demonstration, we explain how information, permissions and clinic access are managed.
The enquiry can be passed to your clinic team with the relevant context available, so staff can continue the conversation without starting again.
See Virtual Triage in action
Bring your current patient journey, booking process or growth challenge. We will show what Virtual Triage can simplify, what remains under your team's control and whether the platform is suitable for your clinic.
No obligation. No generic presentation. Just a focused walkthrough based on your clinic.