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About Virtual Triage Ltd"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"Virtual Triage Ltd (“Virtual Triage”, “we”, “us”, “our”) provides a digital platform that enables clinics and clinicians to offer online appointments, video consultations, secure messaging, and related administrative tools."}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"We are registered with the Information Commissioner’s Office (ICO), registration number ZB962983."}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"We are NOT a healthcare provider and do NOT access or control clinical decisions, diagnoses, or treatments."})]}),(0,n.jsxs)("div",{className:"policy-section",style:{marginBottom:"30px"},children:[(0,n.jsx)("h2",{style:{color:"#1a3c4f",fontSize:"1.8rem",marginBottom:"15px",borderBottom:"2px solid #1a3c4f",paddingBottom:"10px"},children:"2. 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You may opt out any time by replying STOP, except for essential security messages."})]}),(0,n.jsxs)("div",{className:"policy-section",style:{marginBottom:"30px"},children:[(0,n.jsx)("h2",{style:{color:"#1a3c4f",fontSize:"1.8rem",marginBottom:"15px",borderBottom:"2px solid #1a3c4f",paddingBottom:"10px"},children:"4. Lawful Bases for Processing"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"Depending on data type, our lawful bases include:"}),(0,n.jsx)("h3",{style:{color:"#1a3c4f",fontSize:"1.2rem",marginTop:"10px",marginBottom:"10px"},children:"4.1 Legitimate Interests (Controller role)"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"For: maintaining platform functionality; securing user accounts; preventing fraud; product monitoring and improvement; appointment and service notifications; customer support communications."}),(0,n.jsx)("h3",{style:{color:"#1a3c4f",fontSize:"1.2rem",marginTop:"10px",marginBottom:"10px"},children:"4.2 Contract (Controller role)"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"To operate your account and provide the service you signed up for."}),(0,n.jsx)("h3",{style:{color:"#1a3c4f",fontSize:"1.2rem",marginTop:"10px",marginBottom:"10px"},children:"4.3 Consent (Controller role, SMS/marketing & optional data only)"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"If applicable, for certain non-essential communications."}),(0,n.jsx)("h3",{style:{color:"#1a3c4f",fontSize:"1.2rem",marginTop:"10px",marginBottom:"10px"},children:"4.4 Performance of a Healthcare Provider’s Tasks (Processor role)"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"When processing medical data under instructions from clinicians/clinics."}),(0,n.jsx)("h3",{style:{color:"#1a3c4f",fontSize:"1.2rem",marginTop:"10px",marginBottom:"10px"},children:"4.5 Explicit Consent (Processor role)"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"Clinicians may collect explicit patient consent to process medical data through the platform."})]}),(0,n.jsxs)("div",{className:"policy-section",style:{marginBottom:"30px"},children:[(0,n.jsx)("h2",{style:{color:"#1a3c4f",fontSize:"1.8rem",marginBottom:"15px",borderBottom:"2px solid #1a3c4f",paddingBottom:"10px"},children:"5. How We Use Your Information"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"We use your data to:"}),(0,n.jsxs)("ul",{style:{fontSize:"16px",paddingLeft:"20px"},children:[(0,n.jsx)("li",{children:"Enable secure logins and account creation"}),(0,n.jsx)("li",{children:"Manage appointments and communications"}),(0,n.jsx)("li",{children:"Maintain video consultation functionality"}),(0,n.jsx)("li",{children:"Store clinical notes on behalf of Providers"}),(0,n.jsx)("li",{children:"Process payments securely"}),(0,n.jsx)("li",{children:"Detect and prevent security incidents"}),(0,n.jsx)("li",{children:"Generate anonymised usage analytics"}),(0,n.jsx)("li",{children:"Comply with applicable laws"})]}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"We never use clinical data for advertising."})]}),(0,n.jsxs)("div",{className:"policy-section",style:{marginBottom:"30px"},children:[(0,n.jsx)("h2",{style:{color:"#1a3c4f",fontSize:"1.8rem",marginBottom:"15px",borderBottom:"2px solid #1a3c4f",paddingBottom:"10px"},children:"6. Who We Share Data With"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"We share data only when necessary and only as allowed by law."}),(0,n.jsx)("h3",{style:{color:"#1a3c4f",fontSize:"1.2rem",marginTop:"10px",marginBottom:"10px"},children:"6.1 Healthcare Providers (Clinicians/Clinics)"}),(0,n.jsxs)("ul",{style:{fontSize:"16px",paddingLeft:"20px"},children:[(0,n.jsx)("li",{children:"Consultation information"}),(0,n.jsx)("li",{children:"Medical history"}),(0,n.jsx)("li",{children:"Uploaded documents"}),(0,n.jsx)("li",{children:"Messages"})]}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"These Providers are the Data Controllers."}),(0,n.jsx)("h3",{style:{color:"#1a3c4f",fontSize:"1.2rem",marginTop:"20px",marginBottom:"10px"},children:"6.2 Sub-processors (Technology Partners)"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"Used to provide secure delivery of our services:"}),(0,n.jsxs)("ul",{style:{fontSize:"16px",paddingLeft:"20px"},children:[(0,n.jsx)("li",{children:"Hosting providers"}),(0,n.jsx)("li",{children:"Video communication partners"}),(0,n.jsx)("li",{children:"SMS providers (e.g., Twilio)"}),(0,n.jsx)("li",{children:"Email delivery providers"}),(0,n.jsx)("li",{children:"Payment processors (e.g., Stripe)"}),(0,n.jsx)("li",{children:"Analytics providers (anonymised where possible)"})]}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"All sub-processors are bound by Data Processing Agreements."}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"A full sub-processing list is available upon request."}),(0,n.jsx)("h3",{style:{color:"#1a3c4f",fontSize:"1.2rem",marginTop:"20px",marginBottom:"10px"},children:"6.3 Legal Requirements"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"We may disclose information:"}),(0,n.jsxs)("ul",{style:{fontSize:"16px",paddingLeft:"20px"},children:[(0,n.jsx)("li",{children:"To comply with law, court orders, or regulatory investigations"}),(0,n.jsx)("li",{children:"To protect vital interests (immediate harm situations)"}),(0,n.jsx)("li",{children:"To prevent crime or fraud"})]}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"We do NOT sell or trade personal information."})]}),(0,n.jsxs)("div",{className:"policy-section",style:{marginBottom:"30px"},children:[(0,n.jsx)("h2",{style:{color:"#1a3c4f",fontSize:"1.8rem",marginBottom:"15px",borderBottom:"2px solid #1a3c4f",paddingBottom:"10px"},children:"7. International Transfers"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"Some of our technology partners may process data outside the UK/EU. Where this occurs, we:"}),(0,n.jsxs)("ul",{style:{fontSize:"16px",paddingLeft:"20px"},children:[(0,n.jsx)("li",{children:"Ensure the country is deemed “adequate” OR"}),(0,n.jsx)("li",{children:"Implement Standard Contractual Clauses (SCCs) OR"}),(0,n.jsx)("li",{children:"Apply supplementary technical measures (e.g., encryption, pseudonymisation)"})]}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"You may request details of our transfer mechanisms."})]}),(0,n.jsxs)("div",{className:"policy-section",style:{marginBottom:"30px"},children:[(0,n.jsx)("h2",{style:{color:"#1a3c4f",fontSize:"1.8rem",marginBottom:"15px",borderBottom:"2px solid #1a3c4f",paddingBottom:"10px"},children:"8. Data Retention"}),(0,n.jsx)("h3",{style:{color:"#1a3c4f",fontSize:"1.2rem",marginTop:"10px",marginBottom:"10px"},children:"8.1 Clinical Data (where we act as Processor)"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"Retention is determined by each Provider (clinic/clinician), who may be required by law to retain medical records for defined periods. Virtual Triage deletes or returns clinical data upon Provider instruction."}),(0,n.jsx)("h3",{style:{color:"#1a3c4f",fontSize:"1.2rem",marginTop:"20px",marginBottom:"10px"},children:"8.2 Account & Platform Data (Controller role)"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"We retain:"}),(0,n.jsxs)("ul",{style:{fontSize:"16px",paddingLeft:"20px"},children:[(0,n.jsx)("li",{children:"Account data while your account is active"}),(0,n.jsx)("li",{children:"Technical logs for security (typically up to 24 months)"}),(0,n.jsx)("li",{children:"Billing records for up to 6 years (legal requirement)"})]}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"You may request deletion of non-clinical data at any time."})]}),(0,n.jsxs)("div",{className:"policy-section",style:{marginBottom:"30px"},children:[(0,n.jsx)("h2",{style:{color:"#1a3c4f",fontSize:"1.8rem",marginBottom:"15px",borderBottom:"2px solid #1a3c4f",paddingBottom:"10px"},children:"9. Your Rights"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"Under UK GDPR, you have rights over your personal data:"}),(0,n.jsxs)("ul",{style:{fontSize:"16px",paddingLeft:"20px"},children:[(0,n.jsx)("li",{children:"Right of access"}),(0,n.jsx)("li",{children:"Right to rectification"}),(0,n.jsx)("li",{children:"Right to erasure (not applicable to clinical data stored under clinicians’ legal obligations)"}),(0,n.jsx)("li",{children:"Right to restrict processing"}),(0,n.jsx)("li",{children:"Right to object (Controller data only)"}),(0,n.jsx)("li",{children:"Right to data portability"}),(0,n.jsx)("li",{children:"Right to withdraw consent (where used)"})]}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"For clinical data, requests must be directed to the relevant Provider (clinic/clinician), as they control that information."}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"We respond to all requests within one month."})]}),(0,n.jsxs)("div",{className:"policy-section",style:{marginBottom:"30px"},children:[(0,n.jsx)("h2",{style:{color:"#1a3c4f",fontSize:"1.8rem",marginBottom:"15px",borderBottom:"2px solid #1a3c4f",paddingBottom:"10px"},children:"10. Security"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"We apply industry-standard safeguards including:"}),(0,n.jsxs)("ul",{style:{fontSize:"16px",paddingLeft:"20px"},children:[(0,n.jsx)("li",{children:"AES-256 encryption"}),(0,n.jsx)("li",{children:"Encrypted backups"}),(0,n.jsx)("li",{children:"Role-based access controls"}),(0,n.jsx)("li",{children:"Audit logging"}),(0,n.jsx)("li",{children:"Secure cloud infrastructure"}),(0,n.jsx)("li",{children:"Routine penetration testing"})]}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"No system is 100% secure, but we take all reasonable measures to protect your data."})]}),(0,n.jsxs)("div",{className:"policy-section",style:{marginBottom:"30px"},children:[(0,n.jsx)("h2",{style:{color:"#1a3c4f",fontSize:"1.8rem",marginBottom:"15px",borderBottom:"2px solid #1a3c4f",paddingBottom:"10px"},children:"11. How to Complain"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"You may contact us with any privacy concerns:"}),(0,n.jsxs)("ul",{style:{fontSize:"16px",paddingLeft:"20px"},children:[(0,n.jsxs)("li",{children:[(0,n.jsx)("strong",{children:"Email:"})," teams@virtualtriage.ai"]}),(0,n.jsxs)("li",{children:[(0,n.jsx)("strong",{children:"Phone:"})," +44 20 3744 6851"]})]}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"If you remain dissatisfied, you may complain to the ICO:"}),(0,n.jsxs)("div",{style:{padding:"20px",backgroundColor:"#f8f9fa",borderRadius:"6px",borderLeft:"4px solid #dc3545",marginTop:"10px"},children:[(0,n.jsx)("p",{style:{margin:"5px 0",fontSize:"16px"},children:"Information Commissioner’s Office"}),(0,n.jsx)("p",{style:{margin:"5px 0",fontSize:"16px"},children:"Wycliffe House"}),(0,n.jsx)("p",{style:{margin:"5px 0",fontSize:"16px"},children:"Water Lane"}),(0,n.jsx)("p",{style:{margin:"5px 0",fontSize:"16px"},children:"Wilmslow"}),(0,n.jsx)("p",{style:{margin:"5px 0",fontSize:"16px"},children:"SK9 5AF"}),(0,n.jsxs)("p",{style:{margin:"5px 0",fontSize:"16px"},children:[(0,n.jsx)("strong",{children:"Helpline:"})," 0303 123 1113"]}),(0,n.jsxs)("p",{style:{margin:"5px 0",fontSize:"16px"},children:[(0,n.jsx)("strong",{children:"Website:"})," ",(0,n.jsx)("a",{href:"https://ico.org.uk",target:"_blank",rel:"noreferrer",style:{color:"#007bff",textDecoration:"underline"},children:"ico.org.uk"})]})]})]}),(0,n.jsxs)("div",{className:"policy-section",style:{marginBottom:"30px"},children:[(0,n.jsx)("h2",{style:{color:"#1a3c4f",fontSize:"1.8rem",marginBottom:"15px",borderBottom:"2px solid #1a3c4f",paddingBottom:"10px"},children:"12. Updates to This Privacy Notice"}),(0,n.jsx)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:"We may update this Notice periodically. The latest version will always be available on our website."}),(0,n.jsxs)("p",{style:{fontSize:"16px",marginBottom:"10px"},children:[(0,n.jsx)("strong",{children:"Last Updated:"})," 10-Dec-2025"]})]}),(0,n.jsxs)("div",{className:"policy-footer",style:{marginTop:"40px",padding:"20px",backgroundColor:"#1a3c4f",color:"white",borderRadius:"6px",textAlign:"center"},children:[(0,n.jsx)("p",{style:{margin:"0 0 20px 0",fontSize:"18px",fontWeight:"600"},children:"Download Privacy Notice"}),(0,n.jsx)("button",{onClick:()=>{let e=new Blob(["\nVirtual Triage Customer Privacy Notice\n\n1. About Virtual Triage Ltd\nVirtual Triage Ltd (“Virtual Triage”, “we”, “us”, “our”) provides a digital platform that enables clinics and clinicians to offer online appointments, video consultations, secure messaging, and related administrative tools.\nWe are registered with the Information Commissioner’s Office (ICO), registration number ZB962983.\nWe are NOT a healthcare provider and do NOT access or control clinical decisions, diagnoses, or treatments.\n\n2. Our Role Under Data Protection Law\nVirtual Triage acts in two different roles, depending on the type of data.\n\n2.1 Data Controller\nWe are the Data Controller for:\n- account registration details (email, phone number, login credentials)\n- platform usage data (logs, analytics, device information)\n- customer support interactions\n- billing and subscription information\n- communication preferences\nThis covers non-medical information required to run the platform.\n\n2.2 Data Processor\nWe act as a Data Processor on behalf of clinicians and clinics for:\n- medical history\n- symptoms\n- consultation notes\n- diagnostic attachments\n- clinical chat messages\n- video consultation metadata\n- uploaded medical documents\nClinicians and clinics (the “Providers”) are the Data Controllers for all medical or health information. They determine:\n- what clinical data is collected\n- what is recorded in consultations\n- how long medical data is stored\n- who it is shared with\nVirtual Triage does NOT make decisions about clinical data.\n\n3. Personal Information We Process\nWe process the following data categories when you use Virtual Triage:\n\n3.1 Identification & Contact Information\n- Name\n- Email address\n- Mobile number\n- Address\nUsed for: account access, secure login, communication, appointment notifications.\n\n3.2 Account & Platform Information\n- login credentials\n- device information\n- IP address\n- audit logs (security & compliance)\n- video call technical metadata (not call content)\nUsed for: security, fraud prevention, system performance, compliance logging.\n\n3.3 Health & Special Category Data (Processed on Behalf of Providers)\n- medical history\n- medications\n- allergies\n- symptoms\n- consultation notes\n- clinical communications\n- reports uploaded by the clinician or patient\n- images/files submitted for clinical review\nWe process this only as a Processor, following instructions from clinicians/clinics.\n\n3.4 Phone Numbers & SMS Services\nIf you provide a mobile number, we may send:\n- appointment reminders\n- verification codes (2FA)\n- account alerts\n- clinician communication notifications\nStandard messaging rates may apply. You may opt out any time by replying STOP, except for essential security messages.\n\n4. Lawful Bases for Processing\nDepending on data type, our lawful bases include:\n\n4.1 Legitimate Interests (Controller role)\nFor: maintaining platform functionality; securing user accounts; preventing fraud; product monitoring and improvement; appointment and service notifications; customer support communications.\n\n4.2 Contract (Controller role)\nTo operate your account and provide the service you signed up for.\n\n4.3 Consent (Controller role, SMS/marketing & optional data only)\nIf applicable, for certain non-essential communications.\n\n4.4 Performance of a Healthcare Provider’s Tasks (Processor role)\nWhen processing medical data under instructions from clinicians/clinics.\n\n4.5 Explicit Consent (Processor role)\nClinicians may collect explicit patient consent to process medical data through the platform.\n\n5. How We Use Your Information\nWe use your data to:\n- enable secure logins and account creation\n- manage appointments and communications\n- maintain video consultation functionality\n- store clinical notes on behalf of Providers\n- process payments securely\n- detect and prevent security incidents\n- generate anonymised usage analytics\n- comply with applicable laws\nWe never use clinical data for advertising.\n\n6. Who We Share Data With\nWe share data only when necessary and only as allowed by law.\n\n6.1 Healthcare Providers (Clinicians/Clinics)\n- consultation information\n- medical history\n- uploaded documents\n- messages\nThese Providers are the Data Controllers.\n\n6.2 Sub-processors (Technology Partners)\nUsed to provide secure delivery of our services:\n- hosting providers\n- video communication partners\n- SMS providers (e.g., Twilio)\n- email delivery providers\n- payment processors (e.g., Stripe)\n- analytics providers (anonymised where possible)\nAll sub-processors are bound by Data Processing Agreements.\nA full sub-processing list is available upon request.\n\n6.3 Legal Requirements\nWe may disclose information:\n- to comply with law, court orders, or regulatory investigations\n- to protect vital interests (immediate harm situations)\n- to prevent crime or fraud\nWe do NOT sell or trade personal information.\n\n7. International Transfers\nSome of our technology partners may process data outside the UK/EU.\nWhere this occurs, we:\n- ensure the country is deemed “adequate” OR\n- implement Standard Contractual Clauses (SCCs) OR\n- apply supplementary technical measures (e.g., encryption, pseudonymisation)\nYou may request details of our transfer mechanisms.\n\n8. Data Retention\n8.1 Clinical Data (where we act as Processor)\nRetention is determined by each Provider (clinic/clinician), who may be required by law to retain medical records for defined periods.\nVirtual Triage deletes or returns clinical data upon Provider instruction.\n\n8.2 Account & Platform Data (Controller role)\nWe retain:\n- account data while your account is active\n- technical logs for security (typically up to 24 months)\n- billing records for up to 6 years (legal requirement)\nYou may request deletion of non-clinical data at any time.\n\n9. Your Rights\nUnder UK GDPR, you have rights over your personal data:\n- right of access\n- right to rectification\n- right to erasure (not applicable to clinical data stored under clinicians’ legal obligations)\n- right to restrict processing\n- right to object (Controller data only)\n- right to data portability\n- right to withdraw consent (where used)\nFor clinical data, requests must be directed to the relevant Provider (clinic/clinician), as they control that information.\nWe respond to all requests within one month.\n\n10. Security\nWe apply industry-standard safeguards including:\n- AES-256 encryption\n- encrypted backups\n- role-based access controls\n- audit logging\n- secure cloud infrastructure\n- routine penetration testing\nNo system is 100% secure, but we take all reasonable measures to protect your data.\n\n11. How to Complain\nYou may contact us with any privacy concerns:\nEmail: teams@virtualtriage.ai\nPhone: +44 20 3744 6851\nIf you remain dissatisfied, you may complain to the ICO:\nInformation Commissioner’s Office\n      Wycliffe House\n      Water Lane\n      Wilmslow\n      SK9 5AF\nHelpline: 0303 123 1113\nWebsite: ico.org.uk\n\n12. Updates to This Privacy Notice\nWe may update this Notice periodically. The latest version will always be available on our website.\nLast Updated: 01-Apr-2026\n    "],{type:"application/vnd.openxmlformats-officedocument.wordprocessingml.document"}),i=window.URL.createObjectURL(e),t=document.createElement("a");t.href=i,t.download="Virtual_Triage_Privacy_Notice.docx",document.body.appendChild(t),t.click(),document.body.removeChild(t),window.URL.revokeObjectURL(i)},style:{backgroundColor:"#28a745",color:"white",border:"none",padding:"12px 24px",borderRadius:"6px",fontSize:"16px",cursor:"pointer",fontWeight:"600",transition:"background-color 0.3s"},onMouseOver:e=>e.target.style.backgroundColor="#218838",onMouseOut:e=>e.target.style.backgroundColor="#28a745",children:"\uD83D\uDCC4 Download Word Document"})]})]})})};function a(){return(0,n.jsxs)("div",{children:[(0,n.jsx)(o.Z,{title:"Privacy Notice | Virtual Triage",description:"How Virtual Triage collects, uses and protects your personal data in accordance with UK GDPR. 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